Our Warranty Commitment

At Melo Home, we build sofas to live with for years. Every piece is made by a manufacturer with 15 years dedicated to compressed sofas, using certified materials and in-house production. That confidence is why we back every sofa with a full 3-year warranty.

What Our Warranty Covers

Your Melo Home sofa is covered in full for three (3) years from the date of delivery against structural and manufacturing defects, including:

• Structural defects in the sofa frame under normal household use.
• Premature loss of resilience in the high-resilience foam caused by a manufacturing defect (as opposed to normal softening over time).
• Manufacturing defects in the stitching, seams, and zippers of covers and cushions.

All of our materials are independently certified — CertiPUR-US® foam, OEKO-TEX® Standard 100 textiles, REACH-compliant and E1 low-emission. See our certifications.

What Our Warranty Does Not Cover

This warranty does not cover:

• Normal wear and tear — natural fading, and the gradual softening or compression of cushions with everyday use.
• Misuse or abuse — harsh chemical cleaners, extreme conditions (heat, moisture, direct sunlight), or improper use.
• Pet damage.
• Accidental damage.
• Damage from unauthorised repairs or modifications.
• Events outside our control (force majeure).

How to Submit a Warranty Claim

To make a claim, email us at hello@ohmelo.com with:

• Your order number.
• A short description of the issue.
• Supporting photos (and a short video where it helps).

We'll review your claim and respond within 2 business days. Coverage begins on the date of delivery and applies to the original purchaser.

Warranty Limitations

• Repairs or replacements do not reset or extend the original coverage period.
• This warranty covers the original purchaser only and is non-transferable.
• Please keep your proof of purchase.